Terms and Conditions

Scope

These Terms and Conditions apply to purchases made through tablecraftia (“tablecraftia”), an online retail store operated by Dong'e Jiaoxiang Youpin Network Technology Co., Ltd.

Dong'e Jiaoxiang Youpin Network Technology Co., Ltd. is responsible for product sales, order fulfillment, customer service, returns, refunds, and other transactions completed through tablecraftia.

When you place an order through our website, you enter into a purchase transaction with Dong'e Jiaoxiang Youpin Network Technology Co., Ltd., subject to these Terms and the other policies available on our website.

Product Information

We take reasonable steps to ensure that product descriptions, measurements, materials, colors, photographs, availability, and pricing are presented as accurately as possible.

Actual product appearance may differ slightly due to lighting conditions, screen displays, production methods, or natural differences in wood grain, texture, pattern, color, finish, and handcrafted details.

We reserve the right to correct inaccuracies, revise product information, adjust availability, or cancel an affected order when reasonably required.

Orders

Receiving an order confirmation means that your order has been received, but it does not necessarily mean that the order has been finally accepted.

We may decline, restrict, or cancel an order when reasonably necessary, including in cases involving payment or verification issues, suspected fraud, incorrect product or pricing information, stock availability, shipping restrictions, or other circumstances that prevent us from completing the order.

If you contact us regarding a damaged, incorrect, or otherwise affected order, please provide where applicable:

• Your order number
• A brief description of the problem
• Clear photos of the affected product
• Photos showing the inside and outside packaging
• A clear photo of the shipping label

If an order is canceled after payment has already been received, the applicable amount will be refunded.

Prices and Payment

Product prices, shipping fees, applicable taxes, discounts, and the final order amount will be displayed during the checkout process.

By providing payment details, you confirm that you are authorized to use the chosen payment method and that all payment information you submit is complete and accurate.

Shipping and Returns

Shipping, delivery, order cancellations, returns, exchanges, and refunds are handled according to the relevant policies published on our website, together with any mandatory consumer rights provided under applicable law.

Promotions

Promotional offers and discount codes may be subject to specific conditions, including eligibility rules, expiration periods, product exclusions, and limits on use.

Unless specifically stated otherwise, promotional offers may not be combined with other offers, transferred to another person, redeemed for cash, or applied to an order that has already been completed.

Product Use

Customers are responsible for reading and following all instructions, warnings, usage recommendations, and care information provided with or relating to a product.

Because tablecraftia offers wooden kitchenware, customers should follow the applicable cleaning, drying, storage, and maintenance instructions provided for each product.

Do not assume that wooden kitchenware is safe for use in an oven, microwave, dishwasher, freezer, or over a direct flame unless the applicable product information expressly states that such use is permitted.

Prohibited Activity

Fraudulent transactions, unauthorized resale, misuse of promotional offers, interference with the checkout process, improper use of the website, and any other unlawful activities are prohibited.

Limitation of Liability

To the maximum extent allowed by applicable law, tablecraftia and Dong'e Jiaoxiang Youpin Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, consequential, or punitive damages resulting from the use of our website, products, or services.

Nothing contained in these Terms is intended to restrict or exclude any right, responsibility, or liability that cannot lawfully be limited or excluded.

Changes to These Terms

We may revise these Terms from time to time by publishing an updated version on our website.

The version of these Terms available at the time an order is submitted will generally govern that purchase, unless applicable law requires a different result.

Contact Us

For questions regarding these Terms and Conditions, please contact:

Brand Name: tablecraftia
Legal Entity: Dong'e Jiaoxiang Youpin Network Technology Co., Ltd.
Registered Address: Room 402, 4th Floor, Dong'e Chenkang Pharmaceutical Co., Ltd., No. 7 Ejiao Street, Economic Development Zone, Dong'e County, Liaocheng, Shandong, China
Email: service@fluffelora.com